Onboarding process
Every Chinafy website requires an initial evaluation, set-up phase, then ongoing support. However, the various plans differ in terms of processes included given the level of resources required. More on the Chinafy onboarding process below.
Starter
1) Site is evaluated and plan is generated
2) Payments are made via Stripe, Chinafy's payment processor
3) Ongoing support via Starter plan levels.
Custom contracts or processes are not included or supported in this tier. The standard configuration time is 1.5-2 weeks.
Pro+:
1) Site is evaluated and plan is generated
2) Introductory call with stakeholders
3) Subscribe via Stripe. Invoicing is an option for annual or multi-year users.
5) Chinafy configures the website/web app
6) Chinafy shares Go Live Instructions & 1x Go Live call is coordinated with the IT team.
7) Ongoing support via Pro+ Plan levels
Custom contracts or processes are not included or supported in this tier. The standard configuration time is 1.5-2 weeks.
Enterprise
1) Site is evaluated
2) Introductory call with various stakeholders.
3) Vendor onboarding and procurement process, as needed. For example, vendor onboarding forms, security questionnaires, purchase order generation and more.
4) An Enterprise Order is generated with terms of service and other legal documents. Discussion or requested variations on our
standard Legal documents & contract terms, if any, are made through email or calls if needed.
5) Enterprise Order is signed by both parties
6) Payment is processed
7) Chinafy configures the website/web app
8) Go Live calls and onboarding support as needed
9) Website goes live.
10) Ongoing support as per Enterprise levels
