If you are an Enterprise user, you may also contact your named account manager.
- Business: Raise business or account requests directly at firstname.lastname@example.org. Please be sure to use your email address and account details related to your Chinafy site.
- Billing: Please raise billing enquiries to email@example.com
Availability & Response Times
- Technical support is available 24 hours a day, 7 days a week. Response time may vary depends on the nature terms of your service agreement or contract and the severity of the problem.
- Business support, such as questions about billing, contracts, new or modified service—is available on business days, generally Monday through Friday HKT. Please see Severity levels (below) for more information.
Chinafy secures websites, and applications while ensuring performance of legitimate traffic is not compromised. If we detect anomalous activity to your site which we believe is threatening in nature, we will filter and reduce the throughput of this traffic accordingly. If you are expecting large bursts of legitimate traffic, and/or if your site has been throttled by our filters, please reach out to us at firstname.lastname@example.org to adjust or tune your limits accordingly.
Severity Levels for technical issues